Frequently Asked Questions (FAQ)

1. Orders & Shipping

Q: How long does it take to process my order?
A: Orders are typically processed within 2-3 business days. You will receive a confirmation email once your order has been shipped.

Q: How long does shipping take?
A: Shipping times vary based on location:

• Standard Shipping: 5-10 business days
• Express Shipping: 2-5 business days
• International Shipping: 10-20 business days

Q: Do you offer free shipping?
A: Yes! We offer free shipping on ALL orders .

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. Use it to track your package in real-time.

2. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original packaging. 

Q: How do I request a return or exchange?
A: Contact our support team at help@czarexpo.shop, and we’ll guide you through the process.

Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive the returned item.

3. Payments & Security

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and other secure payment options.

Q: Is my payment information safe?
A: Yes! Our website uses SSL encryption to protect your personal and payment details.

4. Products & Warranty

Q: Are your products covered by a warranty?
A: Yes, all products come with a [X-month/year] warranty. If you experience any issues, contact us for assistance.

Q: How can I find the right product for my needs?
A: Check our product descriptions and customer reviews, or contact us for recommendations.